Quantity over quality....for your resume?
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Companies are looking for potential employees who can help them generate revenue, reduce cost, and/or increase efficiencies. Thus resumes should include quantifiable results of accomplishments. However, some job seekers have a hard time quantifying their accomplishments. Below is a 5 step approach job seekers can follow to enhance their resumes.
1. Determine which Accomplishments to Highlight: Review the reasons why you were hired, the problems you solved, and/or tasks you completed in your previous positions.
2. Identify Appropriate Metrics: Review how your performance was measured to determine the appropriate metrics that can highlight your results. Sample metrics are below for various professions:
• Operations – inventory turns, out-of-stock rate, service levels, product rejects, warranty costs, customer satisfaction, and raw material costs
• Finance/Accounting – COGS, gross margin, SG&A and operating expenses, operating margin, DSO, cash flow
• HR – absenteeism and turnover
• Project Management – time, cost, and quality
• Web Design – pages/visit, average time on site, clickthrough rate, and cost per thousand impressions
• Marketing – brand penetration, cannibalization, customer retention, and market share
• Sales – pipeline, closing ratios, new business, and quotas
• Customer Service – customer complaints, consumer satisfaction index, average call time, and dropped calls
• Collections – overdue accounts and collection costs
3. Quantify Your Results: Determine the percentages and/or amounts (which include dollar figures) for the metrics you selected. For example, the initiative increased revenue from $100M to $150M or by 50% ($150/$100M – 1).
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